Cancellation & Refunds

Check the policy for your experience

Cancellation terms vary by experience. Your selected experience's policy is shown before payment and included in your booking confirmation. That policy determines whether a cancellation or change qualifies for a refund.

Some experiences permit cancellation before a stated deadline, some allow only a partial refund, and others are non-refundable. Theatre tickets and other ticketed attractions may be non-refundable from the time of booking. Do not assume that a free-cancellation offer for one tour applies to another.

Request a cancellation or change

Email reservations@stpatrickstour.com or call +1 917 935 4412 as early as possible. Include your booking reference, the name and email used to book, the experience and visit date, and the change you need.

We will acknowledge your request in writing; under our Terms, a request is treated as made once you receive that acknowledgement. Sending an enquiry does not itself confirm a cancellation, date change or refund. Changes depend on availability and the Operator's agreement, and become effective only when confirmed in writing.

When a refund is due

We refund the original payment method. We normally instruct an agreed refund within three business days. The payment processor typically takes three to ten business days, and your bank may take up to another five business days to display the funds.

For bookings containing several items, each item's policy applies separately. Cancelling one item does not automatically cancel the others. Late arrival, a missed departure or arrival at the wrong meeting point normally does not qualify for a refund.

If the Operator cancels

If an Operator cancels your experience, or makes a material change that you do not accept, you are entitled to a full refund of what you paid us or another date if you prefer and it is available. This does not include consequential expenses such as flights, hotels, parking or transfers, subject to any rights that cannot lawfully be excluded.

Related terms

This page summarises sections 8–10 of our Terms of Service. It does not replace the cancellation policy for your selected experience, your booking confirmation or mandatory consumer rights. For help, contact reservations@stpatrickstour.com.